Concierge - Four Seasons Hotel Madrid
About Four Seasons Hotel Madrid:
Four Seasons Hotel Madrid is a collection of seven heritage buildings is ideally situated near the business district and close to Madrid's major tourist attractions.
A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.
After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.
The Role of Concierge:
The Four Seasons Hotel Madrid is looking for a Concierge to join our team!Ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
Ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
Ability to properly handle incoming and outgoing mail, packages and faxes.
Ability to know what activities are available in the city, ie.
theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc.
for guests.
Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
Ability to keep the Chef Concierge and senior management well-informed of any guests problems or complaints, and action taken.
Ability to maintain the Concierge Desk and storage areas in an orderly manner; direct page staff in the maintenance of department areas in public view.
The ability to assist in the reconciliation of charges originating from the Concierge DeskAbility to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
Ability to perform other tasks or projects as assigned by hotel management and staff.
Our Ideal Concierge will haveOur ideal Concierge candidate have a special talent and passion for ensuring the highest of standards consistently and exceptional service.
Must have superior customer service skills, strong decision making ability, working knowledge of PC software programs (MS Word, Excel).
Must possess excellent organizational and communication skills, and exceptional telephone etiquette.
Ability to deal effectively with guests, management, employees and outside vendors.
Membership in Les Clefs d'Or preferred (not required) or equivalent work experience in a luxury customer facing position preferred.
Must have the legal right to work in Spain and have fluency in English and Spanish.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us.
As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule.
This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed employer of choice.
Salary:
$9.
14 - $14.
02.
Estimated Salary: $20 to $28 per hour based on qualifications.
Four Seasons Hotel Madrid is a collection of seven heritage buildings is ideally situated near the business district and close to Madrid's major tourist attractions.
A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.
After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.
The Role of Concierge:
The Four Seasons Hotel Madrid is looking for a Concierge to join our team!Ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
Ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
Ability to properly handle incoming and outgoing mail, packages and faxes.
Ability to know what activities are available in the city, ie.
theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc.
for guests.
Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
Ability to keep the Chef Concierge and senior management well-informed of any guests problems or complaints, and action taken.
Ability to maintain the Concierge Desk and storage areas in an orderly manner; direct page staff in the maintenance of department areas in public view.
The ability to assist in the reconciliation of charges originating from the Concierge DeskAbility to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
Ability to perform other tasks or projects as assigned by hotel management and staff.
Our Ideal Concierge will haveOur ideal Concierge candidate have a special talent and passion for ensuring the highest of standards consistently and exceptional service.
Must have superior customer service skills, strong decision making ability, working knowledge of PC software programs (MS Word, Excel).
Must possess excellent organizational and communication skills, and exceptional telephone etiquette.
Ability to deal effectively with guests, management, employees and outside vendors.
Membership in Les Clefs d'Or preferred (not required) or equivalent work experience in a luxury customer facing position preferred.
Must have the legal right to work in Spain and have fluency in English and Spanish.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us.
As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule.
This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed employer of choice.
Salary:
$9.
14 - $14.
02.
Estimated Salary: $20 to $28 per hour based on qualifications.
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